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The profitability v service debate

Posted on Feb 20, 2017 by admin

There is a constant tug of war in business between generating greater profit and providing the highest-quality customer experience possible. My Business speaks with one SME director who says he has found the perfect balance.

Alexander Laureti, a partner of accounting firm LMS Advisory, says the balance between profitability and service delivery comes down to building relationships.

“The relationship that we try and build is more than just tax and compliance,” he explains on the My Business Podcast.

“We like to get involved with, whether it’s individuals, whether it’s businesses, we try to be holistic. We try to say, ‘There’s more to your business than just the numbers, just lodging your tax’.

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